FRESHÉA SHIPPING POLICY

Last updated: May 2026

RETAIL ORDERS (Individual Customers)

We process retail orders within 1–3 business days of payment confirmation. Once shipped, you'll receive a tracking number via email.

• Standard Shipping — 5–7 business days
• Expedited Shipping — 2–3 business days
• Free shipping on all retail orders over $75
• Orders are shipped Monday–Friday, excluding public holidays

Note: Delivery times are estimates and may vary due to carrier delays or high-demand periods.

WHOLESALE & B2B ORDERS

Wholesale orders require additional processing time due to order size and logistics coordination.

• Processing time — 3–5 business days after order confirmation
• Small orders (10–25 cases) — Shipped via standard freight, 5–10 business days
• Pallet & large orders (50+ cases) — Coordinated via our logistics team, 7–14 business days
• Custom/truckload orders — Timeline confirmed at time of order
• Wholesale customers will receive a shipping confirmation with tracking or freight details once the order is dispatched

For urgent wholesale orders or custom delivery arrangements, contact us before placing your order.

GENERAL TERMS

• We currently ship within the United States. For international wholesale inquiries, please contact us directly.
• Freshéa is not responsible for delays caused by carriers, weather, or customs.
• If your order arrives damaged, contact us within 48 hours with photos and we'll make it right.